*Eligibility for Refunds*

– Orders are eligible for a refund *only if the goods are found to be damaged during transit*.
– To support a refund claim, customers *must provide an unboxing video clearly showing the damage at the time of opening the package*. This video serves as essential proof for processing the refund request[3].

*Refund Claim Process*

– The customer should record a continuous unboxing video from the moment the package is opened, ensuring the damage is visible and clearly documented.
– The unboxing video, along with order details, must be submitted to Praana Coil’s customer support team within 2 days of delivery.
– After receiving the claim, Praana Coil will review the provided video evidence to verify the damage and determine eligibility for a refund[3].

*Return of Damaged Goods*

– If the refund is approved, the customer may be required to return the damaged product to the provided address at their own cost. Proof of shipment (such as a courier slip) must be shared with Praana Coil before the refund is processed[3].

*Refund Timeline*

– Once the claim and returned product (if required) are verified and approved, the refund will be issued to the original mode of payment. The processing time may vary as per the payment gateway and bank policies[1][3].

*Important Notes*

– Refunds will not be processed for reasons other than damage during transit.
– Claims without a valid unboxing video will not be considered.
– Each claim is subject to review and approval by Praana Coil’s team.

This policy ensures transparency and protects both the customer and Praana Coil from fraudulent claims, aligning with industry practices for handling transit damage and refund requests[3].